Make sure you're connected to our WiFi network first. If the portal doesn't appear, open your browser and visit any website. If issues persist, try forgetting the network and reconnecting.
Payments usually activate within 30 seconds. If not, use the "Quick Reconnect" section with your M-Pesa code or phone number. Contact us if it still doesn't work.
Your remaining data/time is shown at the top of this portal page when you're connected. You can also reconnect using your credentials to see your status.
Each plan has a device limit. Check the plan details for the maximum number of devices allowed simultaneously.